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Consulting Services

JAPS offers an array of consulting services in a wider spectrum, we help you build your business and facilitate you in building up from the grounds. We help you leverage our experience to build systems and teams. We also service offshore team building to enhance your geography and penetration.

Call Center Consulting

The technology is advancing at a faster rate and those who match the pace can excel. One needs a robust architecture and system that caters to all modes of communication to offer the best customer experience.

  • Mobile App
  • Phone
  • Chatbots
  • Artificial Intelligence
  • SMS
  • Email
  • Website
  • Social Media
  • Chat

  • Our team has more than a decade of experience in offering integrated systems, end-to-end solution with advanced analytics, and designing a global platform that unifies the system and enhance the customer care experience.

Customer Service Helpdesk
Consulting

Providing exceptional customer care helps you build relationships that improve satisfaction, nurture loyalty, and spur revenue growth. We hire and train the offshore team and streamline the customer service process. The idea is lowering the cost of operations and offers an amazing customer experience that meets your customer care needs and business goals. The technology is advancing at a faster rate and those who match the pace can excel. We cover All modes of communication to offer the best customer experience.

  • Mobile App
  • Phone
  • Chatbots
  • Artificial Intelligence
  • SMS
  • Email
  • Website
  • Social Media
  • Chat
Our team has more than a decade of experience in offering integrated systems, end-to-end solution with advanced analytics, and designing a global platform that unifies the system and enhances the customer care experience.

Order Management

Order management is the process of managing customer’s information who have ordered goods or services. Our team member has vast experience in customer detail management along with order management and has worked in various CRM and ERP. There are various modes of communication the customer can opt and we take care of all sources and enter details in the organization’s database system or CRM.
We manage the following modes of communication to maintain customer’s information:

  • Customer order via Email
  • Attend customer call and take orders
  • Order made via organization’s Website or via web-based promotions
  • Order made via Mobile App
  • Order Migration from One System to another (CRM to CRM or CRM to ERP)

Our team can work remotely or can login to the organization’s VPN to perform the activity.

Customer Behaviour and business modality to Enhance Revenue

We help companies to segregate customer's data based on business logic, our analyst design those logics or can act according to inputs provided. Various combinations of data formats can be driven based on business logic and customer data sets can be created based on each of these business logic. Some of the requirement may be:

  • Service availability in the region of customer's residence.
  • Customer’s affordability to pay for services.
  • Segregation of customer basis business logic for Up-sell and Cross-Sell.
  • Understand customer psycho and draw a data on purchase propensity.

Revenue Assurance

    The process entails an understanding of business patterns in the context of billing data to improve margins and enhance the profitability of an organization.

    The idea is to stop leakages within the process to enhance revenue thus boost the profitability of the organization, the process streamlines the following areas:
    • We should correctly bill the customer for the services opted.
    • Any price or plan change should be reflected within the systems correctly
    • The services and usages should no have an error in computation and both the billing system and real-time platform should be in sync. 
    • The 3rd party vendor should be billing correctly and both our and vendors system should reflect the same usage.
    • Disconnection of 3rd party services should be prompt to reduce leakage.


    These all aspects can be validated by the team to enhance revenue and manage different components like External systems, apply business validations and rules to detect discrepancies and errors, generates alerts and cases for specific customer basis validations and design reports for those cases and KPI.

    Under the program, various processes can be taken into account like:

    • Detect duplicate, missing, or inaccurate customer information and subscription charges
    • Identify accounts with irregular usage, fixed level or reducing usage
    • Validate correct rates, taxes and other charges according to contractual obligations
    • Identify accounts with a high number of changes/ write-offs
    • Reconcile order information to the account data to detect accounts where service is activated but not set up for billing and incomplete product/service information
    • Track billing information for reasonability